VIRTUAL MEDICAL
RECEPTIONIST
Feeling overloaded by front desk tasks?
A Virtual Medical Receptionist (VMR) from Apogee VA can be your solution. VMRs can significantly improve your practice by enhancing the patient experience with streamlined appointment scheduling, reduced wait times, and a welcoming check-in process.
They also boost efficiency by freeing up your staff to focus on patient care, while maintaining an organized workflow.
Furthermore, VMRs are a cost-effective solution that can help reduce patient no-shows and maximize revenue. With the flexibility to adapt to your practice's needs, a VMR allows you to focus on what matters most delivering exceptional patient care.
Keep Your Front Office Running Smoothly with a Virtual Medical Receptionist
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Answer phone calls in a professional and courteous manner.
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Gather basic patient information and reason for calling.
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Route calls to the appropriate staff member (e.g., doctor, nurse, billing department) based on urgency and type of inquiry.
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Schedule appointments for non-ur
Appointment Management
Schedule new appointments based on doctor availability and patient preferences.
Confirm appointments via phone, email, or text message.
Reschedule appointments efficiently and communicate changes clearly to both patients and doctors.
Manage appointment cancellation waitlists and offer available slots to patients as needed.
Patient Communication
Send automated appointment reminders via phone call, email, or text message.
Update patient demographics and insurance information in the electronic medical record system (EMR) upon request.
Answer basic patient questions about office hours, location, and billing procedures.
​Collect co-payment information at the time of scheduling or upon arrival.
Call Answering & Triage
Answer phone calls in a professional and courteous manner.
Gather basic patient information and reason for calling.
Route calls to the appropriate staff member (e.g., doctor, nurse, billing department) based on urgency and type of inquiry.
Schedule appointments for non-urgent concerns.
Front Desk Tasks
Greet patients upon arrival and handle check-in procedures.
Verify patient insurance information and eligibility.
Update appointment status in the EMR as patients are seen.
Collect patient co-pays and issue receipts.
And More!
Why Choose Apogee Virtual Medical Assistants?
Our Medical Virtual Assistants (MVAs) are more than just assistants – they're an extension of your team. Here's what sets Apogee VMAs apart:
HIPAA Compliance Champions
All Apogee VMAs undergo comprehensive HIPAA training and understand the importance of safeguarding patient privacy.
Medical Knowledge & Skills
We rigorously train our VMAs in the intricacies of medical terminology, procedures, and workflows, ensuring they can tackle a wide range of tasks efficiently.
Dedicated Partner, Consistent Care
You'll build a strong, long-term relationship with your assigned MVA, fostering trust and consistent, high-quality support.
Stress-Free Onboarding & Support
Our dedicated Client Service Managers ensure a smooth transition and ongoing guidance throughout your partnership with Apogee.
