VIRTUAL MEDICAL
ADMINISTRATIVE ASSISTANT
Struggling to keep up with administrative tasks?
A Virtual Medical Administrative Assistant (VMAA) from Apogee VA can be your secret weapon. VMAs can significantly improve your practice's efficiency by taking over time-consuming tasks like data entry, appointment scheduling, and insurance verification. This frees up your staff to focus on what matters most – delivering exceptional patient care.
Furthermore, VMAs are a cost-effective solution that can help maximize revenue generation by streamlining workflows and minimizing delays. They can also enhance the patient experience by handling communication tasks and ensuring faster turnaround times for insurance verifications.
With the added benefit of scalability and access to specialized skills, a VMAA can seamlessly adapt to your practice's unique needs, allowing you to focus on patient care and achieve optimal practice performance.
Empower Your Practice with a Virtual Medical Administrative Assistant (VMAA)
Appointment Management
Schedule new appointments based on doctor availability and patient preferences.
Confirm appointments via phone, email, or text message.
Reschedule appointments efficiently and communicate changes clearly to both patients and doctors.
Manage appointment cancellation waitlists and offer available slots to patients as needed.
Patient Demographics & Records
Update patient demographics and insurance information in the electronic medical record (EMR) system.
Process new patient registrations electronically or pre-populate forms to minimize wait times.
Manage patient portal access and update contact information as needed.​​
​Collect co-payment information at the time of scheduling or upon arrival.
Billing and Insurance Processing
Verify patients' insurance coverage and eligibility.
Generate and submit insurance claims for medical services rendered.
Follow up on outstanding claims and resolve billing discrepancies.
Assist patients with billing inquiries and payment arrangements.
Communication and Correspondence
Answer phone calls and respond to emails from patients, healthcare providers, and other stakeholders.
Relay messages and information accurately and in a timely manner.
Schedule telehealth appointments and facilitate virtual consultations.
Collaborate with other administrative staff and healthcare professionals to ensure efficient communication flow.
And More!
Why Choose Apogee Virtual Medical Assistants?
Our Medical Virtual Assistants (MVAs) are more than just assistants – they're an extension of your team. Here's what sets Apogee VMAs apart:
HIPAA Compliance Champions
All Apogee VMAs undergo comprehensive HIPAA training and understand the importance of safeguarding patient privacy.
Medical Knowledge & Skills
We rigorously train our VMAs in the intricacies of medical terminology, procedures, and workflows, ensuring they can tackle a wide range of tasks efficiently.
Dedicated Partner, Consistent Care
You'll build a strong, long-term relationship with your assigned MVA, fostering trust and consistent, high-quality support.
Stress-Free Onboarding & Support
Our dedicated Client Service Managers ensure a smooth transition and ongoing guidance throughout your partnership with Apogee.
